Term and Conditions

Welcome to Monin Shop! These Terms and Conditions govern your use of our website at drinkgifthub.com and all purchases made through it. By accessing our site or placing an order, you agree to these terms. Please read them carefully, as they outline the rights and responsibilities of both you (the user) and Monin Shop. Our goal is to provide a transparent, fair, and enjoyable experience for our global community of coffee enthusiasts, reflecting our commitment to quality and customer care.

1. User Obligations and Responsibilities

As a user of Monin Shop, you agree to:

• Provide accurate and complete information when creating an account or placing an order, including your shipping address and payment details.
• Use the website only for lawful purposes and not engage in any activities that could harm the site or other users.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Comply with all applicable laws and regulations in your jurisdiction when using our services.

Failure to meet these obligations may result in the suspension of your account or cancellation of orders.

2. Product and Service Description

Monin Shop specializes in high-quality coffee and related products, catering to passionate coffee lovers. Our offerings include:

• Coffee Varieties: Chai, Christmas blends, Coffee Blends, Decaf options, Espresso, Flavored Coffee, and Cold Brew Coffee.
• Accessories and Add-ons: Coffee Sauce, Coffee Syrup, Flavorings & Mixes, Frappe & Latte Mix, and Flavored Teas.
• Gift Options: Gift Cards and Gift Sets, perfect for sharing the coffee experience.

We strive to provide detailed product descriptions and images to help you make informed choices. However, slight variations in color or packaging may occur due to manufacturing processes. If you have questions about a product, contact us at [email protected] before purchasing.

3. Order and Payment Terms

Order Process

• Orders are processed within 1-2 business days after purchase confirmation.
• You will receive an order confirmation email with details of your purchase. Review it carefully and notify us of any errors immediately.
• We reserve the right to cancel orders in cases of stock unavailability, pricing errors, or suspicious activity.

Payment Methods

We accept the following payment options to ensure a secure transaction:

• Credit/Debit Cards: Visa, MasterCard, JCB
• PayPal

All payments are processed through encrypted channels. By providing payment information, you confirm that you are authorized to use the selected method. In case of payment issues, we may contact you to verify details.

Shipping and Delivery

We ship globally, except to certain remote areas and select Asian countries. Shipping options include:

• Standard Shipping: Via DHL or FedEx, costing $12.95, with delivery in 10-15 business days after shipment.
• Free Shipping: Via EMS for orders over $50, with delivery in 15-25 business days after shipment.

Delivery times may vary due to customs or external factors. You are responsible for providing a correct shipping address and any import duties or taxes in your region.

4. Returns and Refunds

We want you to be completely satisfied with your purchase. Our returns policy is designed to be fair and transparent:

• Returns and exchanges are accepted within 15 days of receiving your items.
• To be eligible, items must be unused, in original condition and packaging, with all accessories included.
• Non-returnable products (for health and safety reasons) include opened Coffee Sauce, Coffee Syrup, Flavorings & Mixes, and Frappe & Latte Mix.

To initiate a return, contact us at [email protected] for a Return Authorization (RA) number. Return shipping costs are your responsibility unless the return is due to our error. Refunds are processed within 5-7 business days after we receive and inspect the returned item, via the original payment method. Original shipping fees are non-refundable.

5. Intellectual Property

All content on Monin Shop, including text, images, logos, and product designs, is the property of Monin Shop or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written permission. Unauthorized use may result in legal action.

6. Limitation of Liability

Monin Shop strives to provide reliable services and products, but we cannot guarantee that the website will be error-free or uninterrupted. To the fullest extent permitted by law, our liability is limited to the value of the products purchased. We are not responsible for:

• Indirect damages, such as loss of profits or data, arising from your use of the site or products.
• Issues caused by third parties, including shipping delays or customs hold-ups.
• Misuse of products or failure to follow storage instructions (e.g., for coffee blends or syrups).

This limitation applies in accordance with applicable consumer protection laws.

7. General Provisions

Governing Law

These Terms and Conditions are governed by the laws of the United States, specifically the state of Arizona, where our company is located at 4886 Dye Street, Mesa, US 85201. Any disputes will be resolved in the courts of Mesa, Arizona.

Changes to Terms

We may update these terms periodically to reflect changes in our services or legal requirements. The latest version will always be posted on our website. Continued use of the site after updates constitutes acceptance of the revised terms.

Contact Information

For questions about these Terms and Conditions, shipping, returns, or any other concerns, reach out to our customer service team at [email protected]. We typically respond within 24 hours on business days.