Welcome to Our Global Coffee Community
At Monin Shop, we understand that our customers are passionate coffee enthusiasts who appreciate quality, craftsmanship, and exceptional service. Our shipping and returns policies reflect our commitment to ensuring your complete satisfaction with every purchase.
Shipping Information
Order Processing Time
We carefully prepare each order with the attention it deserves. All orders are processed within 1-2 business days from the date of purchase.
Shipping Methods & Timeframes
| Shipping Method | Carrier | Cost | Delivery Time | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipment | Faster delivery to most global destinations |
| Free Shipping | EMS | Free on orders over $50 | 15-25 business days after shipment | Budget-friendly option for larger orders |
Please Note: We ship worldwide except to certain remote areas and select Asian countries. Delivery times may vary based on destination and customs processing.
Returns & Exchanges Policy
We want you to be completely satisfied with your Monin Shop experience. While we take great care in crafting our premium products, we understand that sometimes returns or exchanges may be necessary.
Return Eligibility
We gladly accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return:
- Item must be unused and in its original condition
- Item must be in its original packaging
- All accessories and documentation must be included
⚠️ Non-Returnable Products
For health and safety reasons, we cannot accept returns on the following products once opened:
- Coffee Sauce
- Coffee Syrup
- Flavorings & Mixes
- Frappe & Latte Mix
These items must remain sealed in their original packaging to be eligible for return.
Return & Exchange Process
Before returning any items, please contact our customer service team at [email protected] to request a Return Authorization (RA) number. Include your order number and the reason for your return.
Once you receive your RA number, carefully package your items including:
- The original product in its packaging
- All included accessories or documentation
- A copy of your order confirmation or packing slip
- Your RA number clearly marked on the outside of the package
Send your return package to:
Monin Shop Returns4886 Dye Street
Mesa, AZ 85201
USA
Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Refund Information
Processing Time
Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
Refund Methods
| Payment Method | Refund Processing Time | Notes |
|---|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-7 business days after processing | Refund will appear on your next statement |
| PayPal | 3-5 business days after processing | Refunded to your PayPal account |
Important: Original shipping costs are non-refundable. For exchanges, we will ship your replacement item once we receive your return.
Damaged or Incorrect Items
If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We will arrange for a prepaid return label and expedite your replacement at no additional cost to you.
Need Assistance?
Our dedicated customer service team is here to help you with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll typically respond within 24 hours during business days.
Thank you for being part of our global community of coffee enthusiasts. We’re committed to ensuring your Monin Shop experience reflects the quality and care we put into every product we offer.