FAQ

Monin Shop is a premium online retailer specializing in high-quality coffee, tea, and beverage enhancement products. We offer a carefully curated selection of coffee blends, flavored teas, syrups, and mixes to elevate your daily beverage experience.

Our product range includes: Chai, Christmas blends, various coffee types (including Cold Brew, Decaf, Espresso, and Flavored Coffee), Coffee Blends, Coffee Sauce, Coffee Syrup, Coffees for a Cause, Flavored Teas, Flavorings & Mixes, Frappe & Latte Mix, Gift Cards, and beautifully packaged Gift Sets.

Our products are carefully sourced and crafted to deliver exceptional quality and flavor experiences. We specialize in premium coffee beans, artisan teas, and specialty syrups that transform ordinary beverages into extraordinary moments. Our seasonal offerings like Christmas blends and exclusive Coffees for a Cause selections reflect our commitment to variety and quality.

Yes, we understand that not everyone wants caffeine. We offer a selection of Decaf Coffee Blends and Decaf Espresso that maintain the rich flavor profiles of our regular coffees without the caffeine.

Absolutely! Our product range is specifically designed for creating cafe-quality beverages at home. With our Frappe & Latte Mix, Coffee Syrups, Flavorings & Mixes, and various coffee blends, you can easily craft professional-level drinks in your own kitchen.

Simply browse our website, select your desired products, add them to your cart, and proceed to checkout. You’ll need to provide shipping information and select your preferred payment method.

While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience on future purchases.

Order modifications or cancellations are only possible if your order hasn’t entered the processing stage. Please contact us immediately at [email protected] if you need to change your order, and we’ll do our best to accommodate your request.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we utilize industry-standard encryption and security measures to protect your payment information. We do not store sensitive payment details on our servers.

Payment declines can occur for various reasons including insufficient funds, incorrect card information, or security measures by your bank. Please verify your information and try again, or contact your financial institution if the issue persists.

We ship worldwide to coffee and tea enthusiasts who appreciate quality and variety. Please note that delivery to some Asian countries and remote locations may not be available.

We offer two shipping methods:
Standard Shipping: $12.95 via DHL or FedEx, delivered 10-15 days after dispatch.
Free Shipping: Complimentary for orders over $50 via EMS, delivered 15-25 days after dispatch.

Total delivery time consists of order processing (1-2 business days) plus transit time. For Standard Shipping, expect your order in approximately 11-17 days total. For Free Shipping, expect 16-27 days total from order placement to delivery.

Currently, we offer the shipping options detailed above. We’re continuously evaluating our services to better meet our customers’ needs.

Yes, once your order is dispatched, you will receive a tracking number via email that allows you to monitor your package’s journey to your doorstep.

We offer a 15-day return policy from the date of delivery if you’re not satisfied with your purchase. Your complete satisfaction is part of our promise to you.

Please contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the process.

To be eligible for return, products must be in their original packaging and unused. Due to the nature of food products, we cannot accept returns of opened items for health and safety reasons.

Once we receive your returned items and verify their condition, we will process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your financial institution.

Yes! We offer beautifully curated Gift Sets perfect for any coffee or tea enthusiast. We also provide Gift Cards that allow recipients to choose their favorite products.

Currently, we don’t offer custom gift messages, but our Gift Sets come in attractive packaging that makes them presentation-ready.

Yes, we offer special seasonal blends like our Christmas collection, perfect for holiday gifting and entertaining.